Terms and Conditions

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  1. REPRESENTATION OF GOODS

Homeandgarden.ie makes every attempt to accurately represent the products that we sell.

Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company.

Unfortunately, Homeandgarden cannot guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.

Homeandgarden.ie reserves the right to make any changes to an item’s description or illustration at any time, without notice.

  1. ORDER ACCEPTANCE

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalized upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time homeandgarden forwards a dispatch e-mail. Homeandgarden is not liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Homeandgarden is entitled to take payment of an order, prior to the acceptance and the finalization of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.

Occasionally technical errors do occur, and Homeandgarden reserves the right to cancel any transaction in which a product has been sold at an incorrect value.

2.2 Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and homeandgarden cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.

Homeandgarden reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product.

  1. SHIPPING INFORMATION

3.1 General Information

Homeandgarden works in partnership with third party couriers, Fastway, Nightline, Dpd and Dhl. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.

Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday, unless a Saturday delivery service is selected upon purchase. Please note our couriers do not deliver on a Sunday.

3.2 UK Mainland (Excluding Highlands, Islands and Northern Ireland)

3.2.1 Mainland Delivery*

  • Delivery is made within 3 to 5 working days
  • There are no delivery options for this service, deliveries are made between the hours of 9am to 6pm on any working day

*Excludes delivery to Aberdeen, please view paragraph 3.3

*Customised goods, please view paragraph 3.6

3.2.2 Next Day Delivery*

  • If an item is purchased prior to 1pm, the delivery is made the next working day
  • If an item is purchased after 1pm, the delivery is made on the second working day
  • Delivery options for Next Day Delivery are- Standard Next Day (9am-6pm) or AM Delivery (9am-2pm)
  • If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such

*Please note Saturdays or Sundays do not fall into the Next Day Delivery category, deliveries are only made on working days

*A signature is always required on receipt of the goods

*Customised goods, please view paragraph 3.6

3.2.3 Saturday Delivery*

  • Delivered on the following Saturday after purchase if requested to do so for an extra €25, so long as it is ordered prior to 1pm Friday
  • There are no time options for this service, deliveries are made between the hours of 8am to 5pm
  • If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such

*A signature or verbal acceptance is always required on receipt of the goods

*Customised goods, please view paragraph 3.6

– The dispatch times may vary during peak times

  • Free UK Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added

3.5 Europe*

  • Mainland Europe includes mainland France, Spain, UK, Germany, Austria, Portugal, and Holland
  • Islands and colonies of the countries included in the European, mainland destinations, do incur an additional shipping charges to that advertised online. Unfortunately we do not ship to the Canary Islands.
  • All other listed countries do incur additional shipping charges to that advertised online
  • If a European shipping destination is not available at checkout, it is the customer’s responsibility to inform our company of their intention to order and an arrangement may be reached, so long as our company is able to ship to the destination and the shipment charges are covered by the customer
  • Deliveries take on average four to seven working days
  • Certain products are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to that advertised online
  • Certain European destinations such as Norway, Switzerland, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Products containing batteries are not permissible for this type of transit and therefore a customer may be requested to provide an alternative address or have orders cancelled without any notification
  • If there are any additional shipping costs or customs duties to pay, the customer assumes full responsibility for them in their entirety, and the customer will be contacted, in order to pay the outstanding balance.
  • Orders shipping outside of the European Union will be subject to a €40 customs handling fee on top of the order total. Customers will be contacted for additional payment.

*Customised goods, please view paragraph 3.6

3.7 Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers’ to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.

If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.

3.8 Delivery of Damaged Goods

Homeandgarden endeavor to send orders safely, and to the satisfaction of our customers’, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and contacts our returns department in order to arrange an exchange.

As a customer who receives a damaged item they are expected to contact our returns department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail payment@homeandgarden.ie

Homeandgarden expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Homeandgarden has the right to refuse any potential remedy.

3.9 Delivery of an Incorrect Item

Homeandgarden attempts to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are picked incorrectly due to human error of which our company is truly sorry.

As a customer who receives an incorrect item they are expected to contact our help department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.

Please e-mail: info@homeandgarden.ie

IMPORTANT: Homeandgarden expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Homeandgarden has the right to refuse any potential remedy.

  1. CANCELLATION POLICY

Homeandgarden reserves the right to cancel any order, for any reason, at our own discretion without notice.

The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department.

Please e-mail: info@homeandgarden.ie

If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge €10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Homeandgarden is not responsible to provide.

If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by Homeandgarden will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes up tp fourteen days to process due to the banks, and our own administration processes.

IMPORTANT: If a customer contacts our company after the specified seven days, Homeandgarden has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

  1. REFUND POLICY

Merchandise purchased at homeandgarden may be returned to our warehouse within 14 days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by homeandgarden will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by homeandgarden will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.

Please e-mail: info@homeandgarden.ie

The customer will be responsible for return postage, except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item.

If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.

Please e-mail: info@homeandgarden.ie

In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer direct is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.

If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within 14 days of original delivery.

*Standard delivery service only, any outstanding balances on products will have to be paid

Prior to returning the goods please contact our help department, to inform them of the reasons for return and to obtain the necessary authorisation. The help department can be contacted via e-mail.

Please e-mail: info@homeandgarden.ie

Our company can arrange a return service, however we do charge £10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which S247 PLC is not responsible to provide.

Homeandgarden will endeavor to sort out any problem within five days of receiving the complaint.

IMPORTANT: Customer’s are required to retain proof of purchase, and be able to produce this upon request.

  1. COMPLAINTS PROCEDURE

Our aim is to deal with any problems or concerns within five working days, however during peak times a response maybe delayed. In order to prevent any disappointment we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.

Homeandgarden monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department 061-713780

  1. OTHER INFORMATION

7.1 VAT

All prices are inclusive of Value Added Tax.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: payment@homeandgarden.ie

In order to claim the VAT back off an order, a customer is required to request this upon check out. To automatically arrange a refund please insert “VAT Refund- (Company Registration Number)” in the delivery information field. Unfortunately the customer is required to pay the total, inclusive of VAT. The refund will only be processed once the order has been shipped, and after we have received proof of VAT registration. Please send proof of registration via fax or e-mail to our help department; please remember to attach the original order reference number.

7.3 Invoices

All invoices are sent electronically via e-mail, and not in paper format with the customer’s delivery. Unfortunately our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Unfortunately Homeandgarden cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: payment@homeandgarden.ie

7.8 Product Reviews

We publish a selection of reviews on our products. These product reviews are there to help customers make good buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

  • Inappropriate language such as swear words
  • Rating the product based on shipping or customer service issues. We want to encourage reviews on the products themselves, and whilst we agree it’s an important part of a buying decision, since different products will ship on different couriers, it isn’t a consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the product itself.
  • Bad spelling/grammar – if we can’t easily understand the gist of what you are saying, we may not publish the review
  • Mentions of competitors
  • Mentions of a different product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
  • Specific price information – our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
  • Product not received or product ordered incorrectly – if you’ve not received the product you meant to buy, the review you leave can’t be a fair assessment of it
  • Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information
  1. DISCLAIMER

Homeandgarden, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any homeandgarden product or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.

  1. PRIVACY POLICY

9.1 Credit/Debit Card Security

All financial transactions carried out with Homeandgarden, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.

Our site is scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.

  1. REPRESENTATION OF GOODS

Homeandgarden.ie makes every attempt to accurately represent the products that we sell.

Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company.

Unfortunately, Homeandgarden cannot guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.

Homeandgarden.ie reserves the right to make any changes to an item’s description or illustration at any time, without notice.

  1. ORDER ACCEPTANCE

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalized upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time homeandgarden forwards a dispatch e-mail. Homeandgarden is not liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Homeandgarden is entitled to take payment of an order, prior to the acceptance and the finalization of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.

Occasionally technical errors do occur, and Homeandgarden reserves the right to cancel any transaction in which a product has been sold at an incorrect value.

2.2 Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and homeandgarden cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.

Homeandgarden reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product.

  1. SHIPPING INFORMATION

3.1 General Information

Homeandgarden works in partnership with third party couriers, Fastway,Dpd and Dhl. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.

Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday, unless a Saturday delivery service is selected upon purchase. Please note our couriers do not deliver on a Sunday.

3.2 UK Mainland (Excluding Highlands, Islands and Northern Ireland)

3.2.1 UK Deilivery *

  • Delivery is made within 3 to 5 working days
  • There are no delivery options for this service, deliveries are made between the hours of 9am to 6pm on any working day

*Excludes delivery to Aberdeen, please view paragraph 3.3

*Customised goods, please view paragraph 3.6

3.2.2 Next Day Delivery*

  • If an item is purchased prior to 1pm, the delivery is made the next working day
  • If an item is purchased after 1pm, the delivery is made on the second working day
  • Delivery options for Next Day Delivery are- Standard Next Day (9am-6pm) or AM Delivery (9am-2pm)
  • If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such

*Please note Saturdays or Sundays do not fall into the Next Day Delivery category, deliveries are only made on working days

*A signature is always required on receipt of the goods

*Customised goods, please view paragraph 3.6

3.2.3 Saturday Delivery*

  • Delivered on the following Saturday after purchase if requested to do so for an extra €25, so long as it is ordered prior to 1pm Friday
  • There are no time options for this service, deliveries are made between the hours of 8am to 5pm
  • If an order is urgent and is placed after the 1pm cut off period, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such

*A signature or verbal acceptance is always required on receipt of the goods

*Customised goods, please view paragraph 3.6

– The dispatch times may vary during peak times

  • Free UK Mainland delivery promotion does not apply to these addresses, due to the courier rates, however a shipping reduction is added

3.5 Europe*

  • Mainland Europe includes mainland France, Spain, UK, Germany, Austria, Portugal, and Holland
  • Islands and colonies of the countries included in the European, mainland destinations, do incur an additional shipping charges to that advertised online. Unfortunately we do not ship to the Canary Islands.
  • All other listed countries do incur additional shipping charges to that advertised online
  • If a European shipping destination is not available at checkout, it is the customer’s responsibility to inform our company of their intention to order and an arrangement may be reached, so long as our company is able to ship to the destination and the shipment charges are covered by the customer
  • Deliveries take on average four to seven working days
  • Certain products are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to that advertised online
  • Certain European destinations such as Norway, Switzerland, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Products containing batteries are not permissible for this type of transit and therefore a customer may be requested to provide an alternative address or have orders cancelled without any notification
  • If there are any additional shipping costs or customs duties to pay, the customer assumes full responsibility for them in their entirety, and the customer will be contacted, in order to pay the outstanding balance.
  • Orders shipping outside of the European Union will be subject to a €40 customs handling fee on top of the order total. Customers will be contacted for additional payment.

*Customised goods, please view paragraph 3.6

3.7 Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers’ to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.

If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.

3.8 Delivery of Damaged Goods

Homeandgarden endeavor to send orders safely, and to the satisfaction of our customers’, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and contacts our returns department in order to arrange an exchange.

As a customer who receives a damaged item they are expected to contact our returns department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail payment@homeandgarden.ie

Homeandgarden expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Homeandgarden has the right to refuse any potential remedy.

3.9 Delivery of an Incorrect Item

Homeandgarden attempts to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are picked incorrectly due to human error of which our company is truly sorry.

As a customer who receives an incorrect item they are expected to contact our help department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.

Please e-mail: info@homeandgarden.ie

IMPORTANT: Homeandgarden expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Homeandgarden has the right to refuse any potential remedy.

  1. CANCELLATION POLICY

Homeandgarden reserves the right to cancel any order, for any reason, at our own discretion without notice.

The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department.

Please e-mail: info@homeandgarden.ie

If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge €10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Homeandgarden is not responsible to provide.

If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by Homeandgarden will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes up tp fourteen days to process due to the banks, and our own administration processes.

IMPORTANT: If a customer contacts our company after the specified seven days, Homeandgarden has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

  1. REFUND POLICY

Merchandise purchased at homeandgarden may be returned to our warehouse within 14 days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by homeandgarden.ie will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by homeandgarden.ie will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.

Please e-mail: info@homeandgarden.ie

The customer will be responsible for return postage, except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item.

If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.

Please e-mail: info@homeandgarden.ie

In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer direct is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.

If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within 14 days of original delivery.

*Standard delivery service only, any outstanding balances on products will have to be paid

Prior to returning the goods please contact our help department, to inform them of the reasons for return and to obtain the necessary authorisation. The help department can be contacted via e-mail.

Please e-mail: info@homeandgarden.ie

Our company can arrange a return service, however we do charge €10.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which homeandgarden is not responsible to provide.

Homeandgarden will endeavour to sort out any problem within five days of receiving the complaint.

IMPORTANT: Customer’s are required to retain proof of purchase, and be able to produce this upon request.

  1. COMPLAINTS PROCEDURE

Our aim is to deal with any problems or concerns within five working days, however during peak times a response maybe delayed. In order to prevent any disappointment we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.

Homeandgarden monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department 061-713780

  1. OTHER INFORMATION

7.1 VAT

All prices are inclusive of Value Added Tax.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: payment@homeandgarden.ie

In order to claim the VAT back off an order, a customer is required to request this upon check out. To automatically arrange a refund please insert “VAT Refund- (Company Registration Number)” in the delivery information field. Unfortunately the customer is required to pay the total, inclusive of VAT. The refund will only be processed once the order has been shipped, and after we have received proof of VAT registration. Please send proof of registration via fax or e-mail to our help department; please remember to attach the original order reference number.

7.3 Invoices

All invoices are sent electronically via e-mail, and not in paper format with the customer’s delivery. Unfortunately our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Unfortunately Homeandgarden cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: payment@homeandgarden.ie

7.8 Product Reviews

We publish a selection of reviews on our products. These product reviews are there to help customers make good buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

  • Inappropriate language such as swear words
  • Rating the product based on shipping or customer service issues. We want to encourage reviews on the products themselves, and whilst we agree it’s an important part of a buying decision, since different products will ship on different couriers, it isn’t a consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the product itself.
  • Bad spelling/grammar – if we can’t easily understand the gist of what you are saying, we may not publish the review
  • Mentions of competitors
  • Mentions of a different product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
  • Specific price information – our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
  • Product not received or product ordered incorrectly – if you’ve not received the product you meant to buy, the review you leave can’t be a fair assessment of it
  • Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information
  1. DISCLAIMER

Homeandgarden, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any homeandgarden product or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.

  1. PRIVACY POLICY

9.1 Credit/Debit Card Security

All financial transactions carried out with Homeandgarden, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.

Our site is scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.