Whenever an order is placed, we assure that it reaches you quickly and safely. All orders are shipped within a span of two to ten working days and the standard delivery time that it takes to reach your doorstep is maximum three to four days.
This time frame has been quoted in respect to its availability of the item; it may vary if a part of your order is out of stock as it may lead to some delay. You will be acquainted with the availability of your ordered items and any delay whatsoever in that respect. Whenever your order is scheduled to reach, you will be informed by the courier representative in the morning.
We would like to mention that the exact delivery time cannot be guaranteed by the company as it may vary due to unforeseen circumstances. We ensure transparency in informing the customer that the item appearing in stock on the website may run out of stock if it is sold in store or during any other online transaction. However, we will endeavor to get it back in stock and deliver it to you as soon as possible.
Inability to do so will be substituted by providing a similar product, which is at par or superior in value than the product ordered by you.
All prices mentioned on our website are inclusive of VAT.
Returns Customer satisfaction is what sustains the existence of Homeandgarden.ie. In our pursuit to earn a trusted clientele, we also assure that any issues or dissatisfaction from the customerâs side will also be duly entertained. If the purchase does not appeal to you and you wish to exchange or return your order, we will ensure smooth execution of the return process.
All our items are backed with full guarantee, but we understand that it may not suit your need due to various reasons or it may possess a genuine fault. At the time of return, all you need to ensure is that the product is completely new and unused as abiding by this aspect will assure quick refund. However, we reserve the right to refuse a request for return if the item is inspected to be used or damaged due to your fault. Please note that the customer will need to bear the delivery and collection charges.
It is advised to check your order as soon as you get it and you shall refuse to receive it if it is in a damaged condition. Kindly bring this to our notice by contacting us on firstname.lastname@example.org or by calling us on 061-713780. Failure to do so will be deemed as acceptance of the order.
Any request for exchange or refund should be placed within 14 days, and if this time period is exceeded we will provide you store credit as we wish to honor our customer needs under any circumstance. We urge our customers to return items in perfectly saleable conditions and we will put in our best efforts to assure a quick return. For any more queries, feel free to contact our team of customer service executives and they will be glad to assist you.
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